- Challenge
- A high-volume DTC store fields a constant stream of WhatsApp and Instagram messages, with first responses slipping and after-hours enquiries going unanswered overnight.
- Solution
- A multi-channel AI support agent trained on the catalogue and policies, integrated with the order system, with smart human escalation for VIP customers.
“Designed so routine questions resolve themselves and the team only handles conversations that genuinely need a human.”
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Chats
1,208
Leads
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CSAT



